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How our clients rate us
Firsthand feedback to help you out
We invite all of our clients to fill out a feedback form at the end of their stay. No holds barred - they tell us exactly what they thought of their city break accommodation and the service we provided throughout. You're welcome to look through all of their comments below.
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- 8
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Good e-mail response, flexibility regarding check in and out.
Ingrid - Bergen, Norway 10 November 2016Oh-London
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- 9.3
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You dealt quickly with our question about the exchange rates. The people who greeted us in the office were very friendly.
Catherine - Delta, Canada 7 November 2016Oh-London
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- 8.7
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The flat was very clean and well maintained.
Terrance P - Vancouver, Canada 6 November 2016Oh-London
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- 9.3
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Everything booked easily, staff were helpful and flexible regarding meeting us for check in.
Amy - Dunwoody, United States 12 September 2016Oh-London
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- 6
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Would like to be able to pay in full at time of booking - this was not obvious.
Anonymous - Dursley, United Kingdom 22 April 2015Oh-London
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- 9.3
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your service is fast and to the point
Antonius - Pego, Spain 5 September 2014Oh-London
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- 8
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Very simple with good communication
Anonymous - Newtownabbey, United Kingdom 30 July 2014Oh-London
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- 10
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Einfach, klar und zuvorkommend
Anonymous - Berne, Switzerland 7 June 2014Oh-London
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- 4.7
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I cannot really rate your service until I hear back from you about this matter.I have rated you solely on this apartment and how appalling it was.i have have been very happy with your apartments in Berlin,Venice and Paris.I look forward to hearing from you.Regards Susan Thornton
Dear Customer, the Oh team would like to thank you for your comments. We regret that your stay in the apartment was not completely satisfactory and confirm that we have taken your comments into account, being that our main objective is to offer high quality accommodation to our customers. In addition, we confirm that we have passed the comments onto the property owner which you sent us regarding your stay.
Please note that our Customer Service department is available every day of the year from 11.00am until 8.00pm (GMT +1) to answer your questions and offer assistance. Also, please note that you should contact the owner (or if not possible, contact us here at Oh) during the stay in order to offer immediate assistance in the event that an incident occurs or if have any questions
Dear Customer, the Oh team would like to thank you for your comments. We regret that your stay in the apartment was not completely satisfactory and confirm that we have taken your comments into account, being that our main objective is to offer high quality accommodation to our customers. In addition, we confirm that we have passed the comments onto the property owner which you sent us regarding your stay.
Please note that our Customer Service department is available every day of the year from 11.00am until 8.00pm (GMT +1) to answer your questions and offer assistance. Also, please note that you should contact the owner (or if not possible, contact us here at Oh) during the stay in order to offer immediate assistance in the event that an incident occurs or if have any questions
Anonymous - Northcote, Australia 28 May 2014Oh-London
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- 9.3
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Helpful service, a good range of accommodation.
Anonymous - Tanilba Bay, Australia 20 May 2014Oh-London
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